Custom contact field*: Choose the custom contact fieldВ you have created.

Contact is not in specific list*: Choose the contact listВ that the contact is not in.

Contact is in specific list*: Choose the contact listВ that the contact is in.

Any recipient field contains:В Specific requirements of the text in any of the From, To, Cc, BccВ fields, which has sub-filters.

ToВ or CcВ field contains: Specific requirements for either the To orВ the CcВ field, which has sub-filters.

BccВ field contains:В Specific requirements of the text in the BccВ field, which has sub-filters.

CcВ field contains:В Specific requirements of the text in the CcВ field, which has sub-filters.

ToВ field contains:В Specific requirements of the text in the ToВ field,В which has sub-filters.

FromВ field contains: Specific requirements of the text in the FromВ field, which has sub-filters.

This condition works on the whole conversation, so once a specified channel is associated with the conversation at any point, this condition will be true for the conversation moving forward.

Conversation is in specific channels*: Check off channels the rule should apply to.Conversation is in specific inboxes: Check offВ theВ inboxes the rule should apply to, or choose Any inboxВ at the top.Conversation is currently open: Conversation is in an open state.Conversation is currently snoozed:В Conversation is in a snoozed state.Conversation is currently archived: Conversation is in an archived state.You can test its content or confirm if the variable has a defined value when your rule executes. Dynamic variable containsвЂ : Create a condition based on the Smart Rule's dynamic variable.вЂ Dagger symbol below denotes rule conditions only available on the ScaleВ plan. *В Asterisks below denote Advanced rule conditions available on the GrowthВ plan or above. The IfВ sectionВ containsВ the filters you've set that must exist in order for the actions to run. Tag is removed*: A tag is removed from a conversation.Tag is added: A conversation is tagged.Conversation is unassigned*: A conversation is un-assigned from a teammate.Assignee is changed*: AВ conversation is assigned or re-assigned to a teammate.Teammate is mentioned*: When one or more teammates are in a comment.You can optionally input the comment author and the comment body content. New comment is added*: An internal comment is posted in a conversation, excluding internal discussionsВ (updating an existing comment does not count).Snooze expired*: When aВ snooze expires and conversation is reopened.

Conversation is snoozed*: A conversation is snoozed.

Conversation is restored*: A conversation is restored from the trash.

Conversation is deleted*: A conversation is deleted.

Conversation is reopened*: A conversation is un-archived.

Conversation is archived*: A conversation is archived.

Message delivery fails*: A message fails to be delivered.

Outbound reply is sent (existing conversation): A reply is sent in an existing thread.

Outbound message is sent (new conversation): The first outgoing message in a new thread is sent (not a reply in an existing conversation).

Conversation is moved*: A conversation is moved from one shared inbox to another shared inbox within the same Team.

Inbound message is received: A new message arrives, either a brand new conversation or within an existing thread.

The When section containsВ triggering eventsВ that will cause Front to start evaluating the conditions of your rule and see if they are met. There are additional specialized rules found in the rules library with pre-set formatting depending on the rule.ДЇor more general information about how rules work and pricing, see Understanding rules. This article provides a descriptionВ of each When trigger, If filter, and Then action offered in Front's rule engine for standard and custom rules.

Then: resulting actions that occur from the rule once conditions are met.

If: filters that need to exist in order for the rule to run the actions.

When: trigger eventsВ that qualify a rule to start scanning for the filter conditions.

Front's rules are made up ofВ three types of conditions:

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